International Return Policy and Commercial Responsibility
Aligned with global practices for cross-border wholesale trade (B2B) and trade controls.
Regarding operational exchange rates, Cimex Global adopts a strict No Financial Reimbursement policy.No Cash Refunds Allowed: Once payment is confirmed and the transaction is finalized, no refunds, reversals, or returns of funds in cash, bank transfers, or reversals will be made.
Exclusive Credit Conversion: In scenarios where a nonconformity is duly proven and accepted, the dispute amount will be converted exclusively into a Commercial Credit Note.
Credit Usage: This credit will be linked to the buyer's digital account on the platform and will be automatically applied as a deductible discount to their next order cycles or automatic reorders (Smart Reorder).
No action involving the return, disposal, or movement of cargo has legal validity in any way.
autonomous by the buyer.Prohibition of Unilateral Actions: The platform does not accept or approve any returns without the prior opening of a formal request and the subsequent express technical approval of the Brazilian manufacturer.
Invalidation of Autonomous Submission: If the buyer sends, redirects, or discards any...
merchandise without receiving the formal authorization form issued by Cimex Global and
If the claim is digitally signed by the manufacturer, it will be considered null and void. The buyer will lose.
any right to credits and will be fully liable for cargo abandonment costs or
customs fines.
Due to the high complexity of customs procedures, international freight costs, and tax barriers to...
For the re-importation of goods into Brazil, the principle of Local Resolution at Destination is adopted.No Return to Brazil: No exported goods should be physically returned to the factory of origin in Brazil.
Authorized Disposal: After manufacturer approval (as per item 2), Cimex Global will coordinate the solution on foreign soil, which may be: certified local destruction, commercial settlement at destination, or redirection to Cimex partner Distribution Centers in Europe or Latin America.
Shipping Damage: The international buyer has up to 48 hours after delivery to inspect the cargo and report any visible damage caused during transport, mandatorily attaching the inspection report (Clean Bill of Lading or equivalent document from the carrier).
Manufacturing Defects or Discrepancies: The deadline for reporting hidden defects or discrepancies in relation to the e-commerce Technical Specifications is up to 14 calendar days after delivery.
Once the recall is initiated by the buyer and technically approved by the manufacturer, the
Financial responsibility for the credit generated for the client will be distributed as follows:Industry Responsibility: The manufacturer will bear the cost of the trade credit if the nonconformity is caused by: specification error in the digital catalog, hidden manufacturing defect (non-compliance with standards such as the CE/ISO Mark) or damage resulting from inadequate packaging for the maritime batch standard.
Mitigation via Insurance: Logistical accidents in international transit (losses, water damage, or incidents at sea) will be covered by the mandatory cargo insurance contracted at the time of sale, relieving the cash flow of the industry and the trading company.